FAQ

We offer a curated collection of stylish and functional footwear including:

• Professional styles (Oxfords, Loafers)
• Fashion footwear (Heels, Flats, Sandals)
• Casual and athletic shoes (Sneakers & Athletic Shoes)
• Seasonal footwear (Boots, Clogs)
• Complementary accessories (Socks, Gloves, Hats)

Our collections blend contemporary style with wear-tested quality for the fashion-conscious professional and trendsetter.

Yes! We’ve carefully selected coordinating apparel including:

• Coats & Outerwear
• Pants and Sets
• Shirts & Tops
• Sweaters
• Accessories (Gloves, Hats, Socks)

These items are designed to complete your head-to-toe look with the same quality standards as our footwear.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account benefits include:

• Faster checkout
• Order tracking
• Personalized recommendations
• Exclusive promotions

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password within minutes.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t entered the shipping process.

We offer two global shipping methods:

• Express Shipping ($12.95): Premium DHL/FedEx service delivering in 10-15 business days after 1-2 day processing. Includes real-time tracking.
• Free Standard Shipping: Available for orders over $50 via EMS, arriving in 15-25 business days after processing.

Note: Delivery to some Asian and remote regions may not be available.

Our Kentucky-based team prepares all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Yes! We serve fashion enthusiasts worldwide with only minor regional exceptions (certain Asian and remote areas). Our global network ensures your footwear arrives wherever your lifestyle takes you.

Once your order ships, you’ll receive a confirmation email with tracking information. Click the tracking link for real-time updates from warehouse to delivery. For Express Shipping, you’ll receive additional delivery notifications.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with encryption for your protection.

Your order total reflects the product price plus any applicable shipping charges. Some countries may assess import duties or taxes upon delivery, which are the customer’s responsibility. We recommend checking with your local customs office for potential fees.

Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers.

We stand by our wear-tested quality promise with a 15-day return policy from the delivery date. Items must be:

• Unworn and in original condition
• In original packaging with all tags attached
• Accompanied by the original receipt or order confirmation

Contact our customer care team at [email protected] to initiate your return.

For exchanges, please return the original item following our standard return process, then place a new order for the desired item. This ensures you receive your preferred style as quickly as possible.

Once we receive your return, refunds are processed within 3-5 business days. The time for the credit to appear in your account depends on your financial institution, typically 3-10 additional business days.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Our Kentucky-based customer care team is available via:

• Email: [email protected]
• Mail: 548 Commonwealth Ave, Erlanger, US 41018

We typically respond to emails within 24 business hours.

We occasionally run promotions for seasonal items like boots and outerwear. For large quantity orders (10+ items), please contact us directly at [email protected] for potential volume discounts.

Each product includes care instructions specific to its materials. Generally:

• Leather items should be treated with appropriate conditioners
• Fabric shoes should be spot cleaned
• Store seasonal items in breathable bags when not in use

Proper care ensures your footwear maintains its style and performance.