At Dynamic Shoes Store, we stand behind our premium footwear and accessories with confidence. However, we understand that sometimes a product might not meet your expectations. Our hassle-free returns policy ensures your complete satisfaction with every purchase.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unworn, undamaged, with original tags and packaging). Please note:

  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective
  • Original shipping fees are non-refundable
  • Refunds will be processed to the original payment method

Important Note: For hygiene reasons, we cannot accept returns on socks and hosiery unless they are defective or damaged upon arrival.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – We’ll respond within 1-2 business days with return instructions
  4. Package your items securely in the original packaging with all tags attached
  5. Ship your return to our fulfillment center at:
    Dynamic Shoes Store Returns
    548 Commonwealth Ave
    Erlanger, KY 41018
    United States
  6. Track your return – We recommend using a trackable shipping service

Return Request Form Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dynamic Shoes Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Please specify] I have reviewed the return policy and confirm the item is in its original condition with all tags and packaging. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 3-5 business days of receipt
  • You’ll receive an email confirmation when your refund is issued
  • Refunds are credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchanges

We’re happy to exchange items for a different size or color, subject to availability:

  • Follow the same return process above
  • Clearly indicate in your request that you’d like an exchange and specify the preferred size/color
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return shipping label
  • You may choose between a replacement (if available) or full refund
  • Processing is prioritized for these cases

International Returns

For our global customers (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund any original customs duties or taxes
  • Allow additional time for international returns to reach our facility

For any questions about our returns policy, please contact our customer service team at [email protected]. We’re committed to making your Dynamic Shoes Store experience as seamless and stylish as our footwear.