At Dynamic Shoes Store, we’re committed to delivering premium footwear and accessories to fashion-conscious customers worldwide who value both style and comfort. Our streamlined shipping and hassle-free returns process ensures your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to Asia and certain remote areas.

International Shipping

For our global customers:

  • All international shipments may be subject to customs fees, taxes, or import duties
  • These charges are the customer’s responsibility and are not included in the order total
  • We cannot refund original customs duties or taxes for returned items

Returns & Exchanges

We want you to love your Dynamic Shoes Store purchase. If you’re not completely satisfied, we offer a straightforward return and exchange process.

Our Return Policy

  • Returns accepted within 15 days of delivery
  • Items must be in original condition: unworn, undamaged, with all tags and packaging
  • Return shipping costs are the customer’s responsibility (unless item is defective)
  • Original shipping fees are non-refundable
  • Refunds processed to original payment method

Important Hygiene Notice:

For health and safety reasons, we cannot accept returns on socks and hosiery unless they arrive defective or damaged.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – We’ll respond within 1-2 business days with return instructions
  4. Package items securely in original packaging with all tags attached
  5. Ship your return to:
    Dynamic Shoes Store Returns
    548 Commonwealth Ave
    Erlanger, KY 41018
    United States
  6. Track your return – We recommend using a trackable shipping service

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dynamic Shoes Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return/Exchange: [Please specify]

I have reviewed the return policy and confirm the item is in its original condition with all tags and packaging.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Processing

  • Refunds processed within 3-5 business days of receiving your return
  • You’ll receive email confirmation when your refund is issued
  • Refunds credited to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for refund to appear in your account (varies by financial institution)

Exchange Policy

We’re happy to exchange items for different sizes or colors (subject to availability):

  • Follow the standard return process above
  • Clearly indicate you’d like an exchange and specify preferred size/color
  • If exchange item costs more: you’ll pay the difference
  • If exchange item costs less: we’ll refund the difference
  • Standard shipping fees apply for exchanged items

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange free return shipping
  • Choose between replacement (if available) or full refund
  • These cases receive priority processing

Need Help?

Our customer service team is here to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Dynamic Shoes Store – where premium footwear meets exceptional service.