Term and Conditions

1. About Dynamic Shoes Store

Dynamic Shoes Store is an online retailer specializing in premium footwear and fashion accessories for style-conscious customers who value both comfort and design. Our curated collection includes:

• Footwear: Boots, clogs, flats, heels, loafers, oxfords, sandals, sneakers & athletic shoes
• Clothing: Coats & outerwear, pants, shirts & tops, sweaters
• Accessories: Gloves, hats, socks

We ship worldwide (excluding Asia and certain remote areas) from our headquarters at 548 Commonwealth Ave, Erlanger, KY 41018, United States.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or the origin of any information

3. Products and Services

3.1 Product Descriptions

We strive to accurately display our products, including colors, materials, and designs. However, please note:

• Actual colors may vary slightly due to monitor settings
• All product measurements are approximate
• We reserve the right to modify product specifications without notice

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

• Offer a comparable alternative, or
• Cancel the item and refund the applicable amount

3.3 Hygiene Products

For health and safety reasons, we cannot accept returns on socks and hosiery unless they arrive defective or damaged.

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends and holidays)
• You will receive tracking information once your order ships
• We reserve the right to refuse or cancel any order for any reason

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing and Taxes

All prices are in US Dollars (USD) and exclude applicable taxes and duties. International customers are responsible for:

• Any customs fees, taxes, or import duties
• These charges are not included in the order total
• We cannot refund original customs duties or taxes for returned items

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – For orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary depending on destination and customs processing.

5.2 Shipping Restrictions

We currently cannot ship to:

• Asia
• Certain remote areas (determined by our shipping carriers)

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are in original condition: unworn, undamaged, with all tags and packaging
• Return shipping costs are the customer’s responsibility (unless item is defective)
• Original shipping fees are non-refundable
• Refunds are processed to the original payment method

6.2 Exchange Policy

We offer exchanges for different sizes or colors (subject to availability):

• Follow the standard return process
• Clearly indicate your exchange preference
• Price differences will be adjusted (you’ll pay more or receive a refund for less)
• Standard shipping fees apply for exchanged items

6.3 Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at [email protected] with photos
• We’ll arrange free return shipping
• Choose between replacement (if available) or full refund

6.4 Refund Processing

Refunds are processed within 3-5 business days of receiving your return. Please allow 5-10 business days for the refund to appear in your account (varies by financial institution).

7. Intellectual Property

All content on this website, including:

• Text
• Graphics
• Logos
• Images
• Product designs

is the property of Dynamic Shoes Store or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Dynamic Shoes Store shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our site
• Delays or failures in delivery due to circumstances beyond our control (natural disasters, customs delays, etc.)
• Any errors or inaccuracies in product descriptions
• The quality or fitness of products for any particular purpose

Our maximum liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: Dynamic Shoes Store, 548 Commonwealth Ave, Erlanger, KY 41018, United States